शुल्क वापसी की नीति

Return & Refund Policy for Loreto

At Loreto, we aim to provide you with high-quality products and a seamless shopping experience. However, if you're not completely satisfied with your purchase, we’ve made our Return and Refund Policy simple and customer-friendly. Please read the following details carefully to ensure smooth returns and exchanges.

1. Return & Exchange Window

We offer a 7-day return and exchange window from the date of delivery. If you are not satisfied with your purchase, you can return or exchange the product within this time frame.

2. Conditions for Return/Exchange

To process a return or exchange, please ensure that the product meets the following conditions:

  • The product must be unused and in undamaged condition.
  • The product must be in its original packaging, including any accessories, labels, and tags.
  • The product should not show any signs of wear, damage, or misuse.
  • Returns or exchanges are subject to validation by our team to ensure that the product is in its original condition.

3. Refund Process

Once your return or exchange request is validated, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider's processing time.

4. Non-Returnable Items

Please note that some items are non-returnable due to hygiene or safety concerns. These may include:

  • Products that have been opened or used.
  • Products that have been customized or personalized.

5. Exchange Policy

If you wish to exchange a product, you can request an exchange for the same product in a different size, color, or variant, subject to availability. If the product you want to exchange is out of stock, we will issue a refund instead.

6. Jurisdiction

Any disputes arising under this policy will be subject to the jurisdiction of Ahmedabad, Gujarat.

7. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these simple steps:

  1. Contact Us within 7 days of receiving your order, providing your order number and details of the item you wish to return or exchange.
  2. Our customer service team will guide you through the return/exchange process and provide you with the necessary instructions.
  3. Our courier partner will collect the product from your address, ensuring the product meets the return conditions.
  4. Once we receive and validate the product, we will process your return, exchange, or refund request.

8. Customer Support

If you have any questions or need assistance with your return or exchange, our customer support team is here to help. Please reach out to us via email or phone, and we’ll make sure to assist you promptly. (Email id: support@loretoworld.com)

At Loreto, we believe in delivering a customer-first experience. Your satisfaction matters to us, and we are committed to making your shopping experience enjoyable and worry-free.