Easy Returns & Exchanges – Your Satisfaction is Our Priority
We want you to be completely satisfied with your Loreto purchase! If for any reason you're not happy, we offer a 7-day return and exchange window from the date of delivery. Just follow our simple process, and we'll take care of the rest.
To initiate a return or exchange, please follow these simple steps:
- Contact Us within 7 days of receiving your order, providing your order number and details of the item you wish to return or exchange.
- Our customer service team will guide you through the return/exchange process and provide you with the necessary instructions.
- Our courier partner will collect the product from your address, ensuring the product meets the return conditions.
- Once we receive and validate the product, we will process your return, exchange, or refund request.
To process a return or exchange, please ensure that the product meets the following conditions:
- The product must be unused and in undamaged condition.
- The product must be in its original packaging, including any accessories, labels, and tags.
- The product should not show any signs of wear, damage, or misuse.
- Returns or exchanges are subject to validation by our team to ensure that the product is in its original condition.
Please note that some items are non-returnable due to hygiene or safety concerns. These may include:
- Products that have been opened or used.
- Products that have been customized or personalized.
If you wish to exchange a product, you can request an exchange for the same product. If the product you want to exchange is out of stock, we will issue a refund instead.
Once your return or exchange request is validated, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider's processing time.
- Time Frame: Returns and exchanges must be requested within 7 days from the delivery date.
- Jurisdiction: Any disputes will be subject to the jurisdiction of Ahmedabad, Gujarat.
Your satisfaction is our priority. If you need any assistance, don’t hesitate to get in touch!
If you have any questions or need assistance with your return or exchange, our customer support team is here to help. Please reach out to us via email or phone, and we’ll make sure to assist you promptly.
At Loreto, we believe in delivering a customer-first experience. Your satisfaction matters to us, and we are committed to making your shopping experience enjoyable and worry-free.